I had a wonderful experience in all the communications we had. First it was on the phone communication with Nicole who made the reservation for us. She shared a lot of critical information very clearly.Then it was passed on to the local office Manager Shyane who was also helpful as we were planning to go to their office in Albrightsville where we met Steve.My husband and I went to the Load and Lock office in Albrightsville on Thursday March 24th, 2022.Although there had been some communication breakdown when we got to the office, between Shyane and Steve, it was not difficult for Steve to pick up the subject and attend to us.Steve was very very patient and helpful during the process of registering us for the facility. He also shared a lot of helpful hints for us to preserve our goods as we keep in the storage facility. And we are forever grateful.Steve, please keep it up and God bless you. Us as clients need that guidance.This was a great experience comparing with our previous experience with other Storage facilities.Your services as Load and Lock staff are greatly appreciated.